Cyber Incident Response
CyPro provides a fully managed Cyber Incident Response service that manages potential security breaches end-to-end. To limit business disruption for your company, our team of qualified experts works around the clock (UK time), responding quickly to control and neutralise cyber attacks. We enable your business to be more resilient to disruptions.
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What is Cyber Incident Response?
Cyber incident response (CIR), is a systematic and structured way to handle and recover from cyber attacks run by qualified incident responders. At CyPro, CIR involves identifying, isolating and mitigating threats in real time, and then providing post-incident analysis and strategic assistance during recovery. This ensures not only an effective response to potential incients but also a comprehensive plan for improving security long-term.
A Ponemon Institute study found organisations with a well-defined incident response plan saved an average of $2.66 million on data breach costs.
Challenges addressed by Cyber Incident Response
Early Detection and Response
One of the most challenging aspects of cyber incident response is the necessity for early detection of security incidents. Cyber threats evolve quickly, so organisations must have effective monitoring systems to detect breaches and respond promptly to minimise damage. Failure to respond quickly can lead to substantial financial losses and reputational damage.
Coordination and Communication
Clear communication and coordination among multiple stakeholders (IT teams, management, legal, and public relations) are crucial during a cyber incident. Miscommunication can cause delays in responses and worsen the incident’s impact. Establishing specified communication guidelines can enhance collaboration and speed up the response process.
Expert Resource Allocation
It isn’t unusual for organisations to ask general IT staff to try and manage cyber incidents. However, research has found that by not using qualified incident responders, incidents can be worsened considerably and business disruption extended by up to an average of 5 months.
Post-Incident Recovery and Analysis
After an incident, organisations face challenges in recovering systems and data while also conducting a thorough analysis to understand the breach’s cause. This is essential for preventing future incidents, but it requires time and expertise that may be in short supply. A comprehensive post-incident analysis can provide valuable insights that inform future security strategies and improve overall resilience.
Compliance and Legal Obligations
Organisations that deal with data breaches and incident reporting have to handle a complicated landscape of legal requirements and regulatory. Failure to comply can result in severe penalties, therefore incident response teams must understand and address these obligations effectively. Additionally, non-compliance may result in a loss of consumer trust and long-term damage to the organisation’s reputation.
Specialist Tools
Highly specialised forensic technologies are often required to investigate the precise origins of a cyber incident, that not rarely available in-house. Without sufficient resources, the effectiveness of incident response may be seriously compromised.
What Our Clients Say
Benefits of Cyber Incident Response
By retaining a cyber security incident response service, businesses can make themselves resilient overnight. You can provide your executive and staff with the peace of mind that should the worst occur, you have experts on hand to handle it for you. The main benefits for cyber incident response are:
Immediate Expert-Led Response
CyPro’s team of certified cyber incident managers respond quickly to contain and address cyber security incidents. Our team of experts have experienced every type of cyber attack out there, including ransomware, commercial fraud, identity theft and insider threats.
Minimised Financial Impact
We help your business improve its overall security in addition to incident recovery. Our post-event analysis offers practical recommendations for addressing vulnerabilities and strengthening the security measures of your systems against future attacks. By proactively preventing repeat incidents, we limit the possibility of costly breaches.
Continuous Posture Improvement
We not only to resolve incidents, but also continuously improve your overall security posture. Our knowledgeable team does a comprehensive analysis of the root causes after every incident, in order to identify vulnerabilities and ensure controls and processes are adapted to remain one step ahead of the attackers.
Compliance Assurance
Cyber incidents frequently expose businesses to regulatory scrutiny, especially if you need to report a loss of personal data to the ICO. Our incident response team makes sure that your company complies with industry-specific laws and regulations, assisting in preventing expensive fines (or legal action) and supporting difficult conversations with regulators.
Collect Forensic Evidence
There are occasions such as insider attacks, fraud or competitor sabotage that will require the need for detailed and robust audit trails and incident evidence to be collected. This evidence needs to be collected in a very specific manner for it to be admissible in a court of law – we know how to do this and ensure everything is managed how it should be.
Sleep Easy
Our cyber incident response retainer will help not only your IT and engineering staff but also your senior management sleep easier at night knowing that you have experts on hand to help when things go wrong. We manage the incidents for you, so you can focus on your day job.
Secure your business.
Elevate your security, accelerate your growth. We take care of cyber security for high-growth companies, at every stage of their journey.
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Case Study: Health Care Provider
Client Challenge
A UK based healthcare provider experienced a data breach involving sensitive patient data, impacting compliance with UK Data Protection Law and GDPR regulations. The client lacked a robust incident response framework, resulting in delayed notification to the regulator, prolonged downtime and increased regulatory scrutiny as a result. The client required immediate containment and an effective strategy for managing future incidents.
Our Approach
To address these challenges, CyPro deployed an experienced incident response team, providing:
- Incident Response Manager: Provided operational incident management oversight and led the initial incident response process, ensuring all actions were aligned with regulatory requirements.
- Data Privacy Expert: Ensured that all incident documentation met industry standards and guided the organisation through compliance requirements.
- Forensics Analyst: Provided insights into threat actor activity, ensuring that evidence was collected according to UK legal standards.
Our approach included:
- Incident Containment: Rapidly isolated affective systems to prevent lateral movement and secure critical data.
- Root Cause Analysis: Performed a thorough investigation to identify the source of the breach and exposed vulnerabilities. Provided actionable recommendations to enhance security measures and address weaknesses.
- Full Recovery and Remediation: Led the recovery process, ensuring systems were restored from clean backups, applying patches, and implementing enhanced security controls to prevent future breaches.
- Compliance Documentation: Documented the entire incident response process, ensuring compliance with HIPPA and GDPR, strengthening the organisation’s compliance posture.
- Cyber Resilience Roadmap: Created a 5-year cyber roadmap to improve the healthcare provider’s cyber maturity, with periodic vulnerability assessments, security training, and monitoring for threat and compliance mitigation.
Value Delivered
Regulatory Compliance
Achieved full GDPR and UK DPA compliance, reducing regulatory fines and maintaining patient trust.
Risk Reduction
Established proactive monitoring and containment measures, reducing the impact of future incidents and increasing stakeholders’ confidence in operational practices.
Operational Resilience
Minimised disruption to patient care, enabling consistent healthcare service delivery throughout and after the incident.
Who needs Cyber Incident Response?
Every organisation that has valuable digital assets or sensitive data must have a strong incident response plan in place:
- Financial Institutions:
Banks, credit unions, and other financial institutions manage large volumes of sensitive customer data, including financial and personal identifying information. Significant financial loss, legal penalties, and reputational damage are the potential consequences of a cyber incident. - Healthcare Organisations:
Under strict regulations like UK DPA and HIPAA, hospitals, clinics and healthcare providers handle highly sensitive patient data. Patient privacy may be compromised by a data breach, which can result in severe legal consequences. - E-Commerce Platforms:
Online retailers execute massive quantities of transactions on a daily basis, making them appealing targets for cybercriminals. A breach may expose customer and payment information, leading to financial losses and damage to one’s reputation. Strong incident response plans enable these companies to recover swiftly while safeguarding their resources and clients. - Sensitive Government Agencies:
Government agencies handle sensitive data associated with national security and public welfare. Cyber incidents have the potential to negatively impact public trust and interrupt services. These organisations can successfully respond to attacks, ensuring operational continuity and protecting sensitive data with dedicated incident response service. - Highly Regulated Industries:
Multinational corporations are usually subject to strict regulations across multiple jurisdictions. These companies can successfully manage their cyber security risks and negotiate difficult compliance landscapes with the help of a comprehensive incident response framework. CyPro’s extensive global reach and deep understanding of cross-border regulations allow businesses to minimise operational risks and streamline compliance processes, ensuring adherence to standards such as GDPR, HIPAA and ISO 27001. - Educational Institutions Safeguarding Student Data:
Colleges and universities store an extensive amount of sensitive data on students, faculty and sensitive research. In order to protect this data and guarantee a secure learning environment, an effective incident response plan is essential. CyPro offers solutions specifically tailored for educational institutions.
Who doesn’t need Cyber Incident Response?
- Microbusinesses with No Digital Infrastructure:
Small businesses that operate solely in physical surroundings, don’t have online sales or don’t gather customer data, such neighbourhood coffee shops or bakeries, may have less need for a cyber incident response process. Simple cyber security practices, such as making sure Wi-Fi is secure and educating employees about phishing, might be adequate for these businesses. - Global Multi-Nationals Using Strategic IT Partners:
FTSE100 or Fortune500 businesses that strategically partner with the likes of IBM, Accenture, Deloitte or PwC etc for their overall IT services may not need a separate cyber security incident response retainer as it may come with their strategic partner already (although could be beneficial having an independent party run their cyber incident response to prevent conflicts of interest). - Low-Risk Public Sector Entities:
Some public sector entities, including parks or recreation centres, might not handle sensitive information or vital infrastructure. Their activities frequently include a minimal amount of digital engagement and a limited range of services, which reduces the need for intensive cyber incident response processes.
Our Cyber Incident Response Approach
CyPro’s cyber incident response process is designed to provide full support throughout the incident lifecycle. To ensure prompt detection, efficient mitigation and long-term resilience against future attacks, we adopt a highly structured approach, ensuring that you are well protected during all stages of an attack.
24/7 Threat Monitoring
We provide continuous monitoring of your networks and systems so that potential threats can be detected and addressed in real time. By continuously analysing data, network traffic, and user behaviour, our sophisticated security tools allow us to identify anomalies and indicators of compromise before they become significant incidents. This proactive strategy ensures we can respond swiftly while minimising the impact on your operations.
Advanced Threat Containment
Once a threat has been detected, immediate containment is essential. To stop an attack from spreading further and isolate affected systems, our team employs sophisticated techniques. We stop attackers from moving laterally within your environment by utilising techniques like network segmentation, access control enforcement, and endpoint isolation, ensuring that critical systems stay secure.
Root Cause Analysis and Forensics
In order to effectively remediate a breach, it is essential to understand its source. After containing the incident, we perform a complete root cause analysis and forensic investigation to identify vulnerabilities and exploit pathways utilised by attackers. To provide actionable insights, our forensic investigations examine system logs, network traffic and other relevant data.
Full Recovery
Our dedication to your security extends beyond containment. We put a lot of effort into restoring the affected systems back to normal while making sure all the traces of the threat is totally eradicated. In order to prevent similar incidents in the future, this involves restoring data from clean backups, installing any required patches and reconfiguring security settings.
Compliance Management
We make sure your organisation remains compliant with industry regulations and standards. We help you document the incident response process and meet compliance requirements under frameworks like UK DPA, GDPR, HIPAA and PCI-DSS, lowering the risk of legal repercussions and fines.
Secure your business.
Elevate your security, accelerate your growth. We take care of cyber security for high-growth companies, at every stage of their journey.
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Your Team
Rob McBride
Rob leads our Cyber-Security-as-a-Service offering at CyPro and is a highly experienced CISO. Starting his career with a successful tenure at Deloitte, Rob has since built a distinguished career in cyber security, notably advising multinational corporations on their cyber resilience and leading security initiatives for financial institutions.
At CyPro, Rob leverages his extensive experience as a CISO across multiple industries including finance, telecommunication, travel, manufacturing, and energy. He is passionate about empowering small and medium-sized businesses (SMBs) with cutting-edge cyber security solutions to safeguard their operations and drive sustainable growth.
Rob’s expertise and strategic vision are instrumental in delivering tailored, comprehensive security services to our diverse client base.
Additional Consultants
John is a highly skilled Security Operations Manager and a leader within our UK-based Security Operations Centre.
With a strong technical background, John excels at engineering SIEM tools and developing detailed incident response playbooks.
His ability to communicate complex security risks effectively to diverse audiences sets him apart.
John has extensive experience across multiple sectors, including a notable tenure as a Senior Security Analyst for the UK Government.
His expertise and leadership ensure robust security operations and proactive threat management for our clients.
Jordan is an experienced and highly skilled senior SOC analyst who is certified as a GIAC incident handler (GCIH). He specialises in ensuring the efficient onboarding of clients to our SOC service, focusing on deploying detection rules tailored to each client’s specific threat landscape.
Jordan excels in identifying and responding to sophisticated cyber threats, leveraging his deep knowledge of threat detection tools and techniques to provide proactive protection.
Previously serving as a SOC Manager for the UK Home Office, Jordan brings extensive experience in managing large-scale security operations for critical government infrastructure. He now leads our UK-based SOC team, where he is responsible for overseeing 24×7 monitoring, incident response, and the continuous improvement of detection strategies.
With a degree in Cybersecurity specialising in Digital Forensics, Gianluca brings a robust academic foundation to the table. His educational background is complemented by hands-on experience in a Managed Security Service Provider (MSSP) environment, where he has honed his skills in delivering Managed Detection and Response (MDR) and Managed Extended Detection and Response (MXDR) services to a diverse clientele across the globe.
In his role, he has demonstrated exceptional proficiency in blue team operations, excelling at identifying, analysing, and mitigating cyber threats. His expertise extends to fortifying organisational security through proactive defence strategies and comprehensive threat management. He is adept at leveraging advanced security tools and technologies to safeguard critical assets and ensure compliance with industry standards.
His commitment to continuous learning and staying abreast of the latest cybersecurity trends and threats underscores his dedication to protecting organisations from evolving cyber risks.
Comparison: Cyber Incident Response vs Digital Forensics
When deciding between a cyber incident response and digital forensics services, it is important to understand the advantages each option offers. Below is a detailed comparison to help you find the best service for your organisation.
Cyber Incident Response
- Purpose: Provides a structured and fast response to cyber security incidents to prevent or minimise any business impact.
- Scope: Applies to entire companies – any incidents experienced by a particular group of companies or specific legal entity are covered.
- Cost: Usually on a retained basis such that when an incident occurs there isn’t a lengthy commercial process to go through in order to start working on remedial steps.
- Who is this best for? Organisations seeking to gain reassurance that any incidents will be handled by qualified experts, quickly and efficiently.
Digital Forensics
- Purpose: An in-depth investigation into the technical IT or data assets that have been compromised in a cyber attack, including the structured collection of evidence. Usually involves highly specialist knowledge and tools to perform the analysis.
- Scope: Performed on specific controls and / or IT assets such as a server or laptop. Often included within broader cyber incident response services.
- Cost: Due to the highly specific and narrow focus of scope, these are normally cost effective when purchased on a one-off basis.
- Who is this best for? Organisations who require a one-off investigation from a major or highly sensitive incident (i.e. if it is going to court and they need to formally collect evidence).
Frequently Asked Questions
- What is cyber incident response?
In cyber security, incident response refers to an organisation’s systematic approach to address and manage the after-effects of a cyber attack or security breach. The goal is to deal with the issue in a way that minimises damage, decreases recovery time and costs, and mitigates the risk of future incidents. A successful incident response strategy includes identifying, containing, and eliminating threats while ensuring that the organisation’s operations continue with as little disruption as possible. CyPro’s cyber incident response services offer expert-led guidance and tools for swiftly responding to incidents, safeguarding vital systems, and restoring normality.
- What is an incident response plan?
An incident response plan is a documented strategy that describes how an organisation prepares for, identifies, responds to, and recovers from cyber incidents.
Components:- Preparation: Developing incident response policies and procedures.
- Detection and Analysis: Establishing techniques for incident identification and assessment.
- Response: Detailing what steps need to be taken in the event of an incident.
- Roles and Responsibilities: Defining who is responsible for each part of the response.
- Communication Protocols: Describe how, in the event of an incident, information is shared both internally and externally.
An effective incident response strategy ensures prompt and well-coordinated actions, reducing potential damage.
CyPro helps businesses develop and implement out strong incident response strategies that are aligned with industry best practices and compliance standards.
- What is incident response model of cyber security?
Organisations can respond to and recover from cyber incidents with the support of an organised framework provided by the incident response model in cyber security. The National Institute of Standards and Technology’s (NIST) Incident Response Lifecycle is the most commonly used model.
It consists of four main phases: Preparation, Detection and Analysis, Containment/Eradication and Recovery, and Post-Incident Activity. This model ensures that organisations are prepared, capable of promptly containing threats, recovering systems, and learning from incidents to enhance their cyber security posture. This framework serves as the foundation for CyPro’s incident response services, which ensures a comprehensive, systematic approach to handling cyber threats.
- What is cyber incident response team?
A Cyber Incident Response Team (CIRT), also known as a Computer Security Incident Response Team (CSIRT), is a collection of cyber security experts who identify, manage, and mitigate the effects of cyber incidents. The team works to ensure a speedy recovery and reduce the damage that is caused by a security breach.
Key Roles:
- Incident Handlers: Responsible for incidents management, analysis, and detection.
- Forensic Experts: Investigate the core cause of the incident and collect evidence for reporting or legal purposes.
- Threat Analysts: Identify the scope and nature of the cyber attack and recommend appropriate responses.
- Communications Coordinators: During an incident, manage communications both internally and externally, making sure the stakeholders are notified.
Benefits:
- Quick Response: A CIRT ensures quick threat detection and containment, reducing downtime and minimising damage.
- Specialised Expertise: The team is made up of cyber security professionals with extensive knowledge of cyber security threats and response approaches.
- Proactive Protection: The CIRT conducts preventive actions to strengthen the organisation’s defence and assists in identifying vulnerabilities prior to incidents.
At CyPro, our team of experts in cyber incident response offers expert-led support to make sure your company is always secured and prepared to respond quickly to any cyber incident.
- How are CyPro cyber incident responders qualified?
All our incident responders within our Security Operations Centre (SOC) are formally qualified in incident management.
They hold a range of professional accreditations including;
- GIAC Certified Incident Handler (GCIH) – SANS Institute Focuses specifically on detecting, responding to, and recovering from cyber incidents.
- EC-Council Certified Incident Handler (ECIH) – Covers key topics like incident response planning, threat detection, and managing evidence.
- CompTIA Cybersecurity Analyst (CySA+) – Focuses on threat detection and response with an emphasis on behavioural analytics.
- GIAC Advanced Incident Response and Threat Hunting (GCFA) – SANS Institute Focused on advanced forensic techniques and threat hunting capabilities.
- GIAC Response and Industrial Defense (GRID) – SANS Institute Tailored for those working in critical infrastructure environments or industrial control systems.
- ISO/IEC 27035 Incident Management Certification – Specialised training in ISO-compliant incident response.
- MITRE ATT&CK Defender (MAD) – Provides expertise in threat detection and defence using the MITRE ATT&CK framework. Offensive Security Certified Professional (OSCP). Though primarily offensive-focused, it enhances response skills by understanding attack methodologies.
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