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Frequently Asked Questions
- How quickly will you respond to my enquiry?
Usually within 30 minutes – we will pass your enquiry on to a practice partner (one of our managing directors) who will be in contact with you usually within 30-60 minutes (if within the normal working day).
At weekends and evenings, this may increase to within 2 hours of your enquiry being submitted.
- What happens after I have made an enquiry?
Your client experience starts once you have made an enquiry. This is what happens next:
- Within 30-60mins you will get a personal response from one of our practice partners.
- They will answer your question directly via email or schedule a call with you to explore your matter further.
- That’s it! There is no obligation for anything, we just endeavour to make ourselves useful for you.
- Who will respond to my enquiry?
One of our operations team will pass your enquiry on to a practice partner (one of our managing directors) who reach out to your directly to answer your question or help with your query.
You get contacted directly by one of our leadership, we do not assign a junior account executive who cannot answer your questions on the first call.
- What cyber security services do you offer?
We offer a broad range of standard services and some bespoke services. Many of our standard services can be found on our services page here (not all standard services are mentioned there for brevity reasons).
If you’re after something that isn’t listed here, please get in contact and we can let you know fairly quickly (within 30 – 60 minutes) whether it is something we can provide or not.
- Can I book a call immediately?
Don’t want to wait 30 – 60 minutes for us to respond to an enquiry? No problem!
Scroll up… and click the “Don’t want to wait?” link just below the “Submit Message” button and you’ll be able to book a a time directly with one of our practice partners, whenever they are next available.
- How can I get a quote for your services?
Use the form above to get in touch with us and you can chat through your needs with one of our practice partners.
If we feel that we might be a good fit for you, we can provide you with a proposal. This is typically sent 3 days after the initial introductory call.
- Where can I find client testimonials or case studies from past clients?
Our clients love us! See our testimonials section here.
- Concerns over cyber security budget?
If you are unsure whether you have sufficient budget for cyber security, we are happy to advise what ‘normal’ might be for your sector and size of organisation.
We work with a vast array of small to medium sized businesses and have good insights on how you might be able to pitch for and acquire a strong cyber budget internally.
We have even performed budget benchmarking exercises for specific sectors and so might have useful data points for you to use and reference internally.
- Are you going to send me marketing spam?
We will not send you any spam.
We seek to help answer your query in the fastest and most efficient way possible – you will not be signed up to any newsletters or annoying spam emails.
