Cyber Incident Response
CyPro provides a fully managed Cyber Incident Response service that manages potential security breaches end-to-end.
To limit business disruption for your company, our team of certified incident managers works around the clock (UK time), responding quickly to contain and neutralise cyber attacks.
On this page
Secure your business.
Elevate your security, accelerate your growth. We take care of cyber security for high-growth companies, at every stage of their journey.
Get in Touch
What is Cyber Incident Response?
Cyber incident response (CIR), is a systematic and structured way to manage and recover from cyber attacks, run by qualified incident responders. At CyPro, cyber incident response involves identifying, isolating and mitigating threats in real time, and then providing post-incident analysis and strategic assistance during recovery.
Capable cyber incident response ensures not only fast and effective response to potential incidents, but also lays the foundation for improving overall business resilience long-term.
A Ponemon Institute study found organisations with a well-defined cyber incident response plan saved an average of $2.66 million on data breach costs.
What's Included?
Incident Planning
We help you establish robust processes and policies, ensuring clear roles and responsibilities before an incident occurs.
Threat Detection
Our experts use advanced monitoring tools and analytics, identifying malicious activity as soon as it appears on your network or systems.
Rapid Containment
We act swiftly to quarantine affected systems, stop unauthorised access and prevent further damage to your infrastructure.
Root Cause Analysis
Our investigators work to understand exactly how the incident happened, uncovering vulnerabilities that allowed the breach to occur.
Forensic Support
If required, we gather and document forensic evidence, working in line with legal and regulatory requirements to protect your organisation’s interests.
Post-Incident Review
We conduct a thorough debrief to learn from the event, refining your incident response strategy and bolstering long-term resilience.
Challenges Addressed by Cyber Incident Response
Early Containment
One of the most challenging aspects of cyber incident response is the ability to provide early detection and containment of security incidents. Cyber threats can spread quickly, so organisations must have effective monitoring systems to detect breaches and respond promptly to minimise damage.
Comms & Coordination
Clear communication and coordination among multiple stakeholders (IT teams, management, legal, and public relations) is critical during a cyber incident. Miscommunication can cause delays and worsen business impacts.
Resource Allocation
It isn’t unusual for organisations to ask general IT staff to try and manage cyber incident response. However, research has found that by not using qualified incident responders, incidents can be worsened considerably and business disruption extended by up to an average of 5 months.
Post-Incident Recovery
After an incident, organisations face challenges in recovering systems and data while also conducting a thorough analysis to understand the breach’s cause. This is essential for preventing future incidents, but it requires time and expertise that may be in short supply.
Legal Obligations
Failure to comply with data breach and cyber incident response reporting can result in severe penalties. These can be worsened if you don’t have qualified incident responders managing your incidents. Non-compliance may result in further loss of customer trust and long-term damage to your organisation’s reputation.
Specialist Tools
Highly specialised forensic technologies are often required in cyber incident response to investigate the precise origins of a breach, that not often are available in-house (e.g. forensics lab). Without these resources, the effectiveness of incident response can be compromised.
Early Containment
One of the most challenging aspects of cyber incident response is the ability to provide early detection and containment of security incidents. Cyber threats can spread quickly, so organisations must have effective monitoring systems to detect breaches and respond promptly to minimise damage.
Comms & Coordination
Clear communication and coordination among multiple stakeholders (IT teams, management, legal, and public relations) is critical during a cyber incident. Miscommunication can cause delays and worsen business impacts.
Resource Allocation
It isn’t unusual for organisations to ask general IT staff to try and manage cyber incident response. However, research has found that by not using qualified incident responders, incidents can be worsened considerably and business disruption extended by up to an average of 5 months.
Post-Incident Recovery
After an incident, organisations face challenges in recovering systems and data while also conducting a thorough analysis to understand the breach’s cause. This is essential for preventing future incidents, but it requires time and expertise that may be in short supply.
Legal Obligations
Failure to comply with data breach and cyber incident response reporting can result in severe penalties. These can be worsened if you don’t have qualified incident responders managing your incidents. Non-compliance may result in further loss of customer trust and long-term damage to your organisation’s reputation.
Specialist Tools
Highly specialised forensic technologies are often required in cyber incident response to investigate the precise origins of a breach, that not often are available in-house (e.g. forensics lab). Without these resources, the effectiveness of incident response can be compromised.
What Our Clients Say
Benefits of Cyber Incident Response
By retaining a cyber incident response service, businesses cannot only make themselves resilient but also provide their executive and staff with the peace of mind that should crisis strike, experts are immediately onsite to handle it for you.
Expert-Led Response
CyPro’s team of certified cyber incident managers respond quickly to contain and address cyber security incidents. Our team of experts have experienced every type of cyber attack, including ransomware, commercial fraud, identity theft and insider threats.
Minimise Financial Impact
We help your business improve their overall resilience. Our post-event analysis offers practical recommendations for addressing vulnerabilities and strengthening the security measures of your systems against future attacks. By proactively preventing repeat incidents, we limit the possibility of costly breaches.
Continuous Improvement
We not only resolve incidents, but also continuously improve your overall security posture. Our knowledgeable cyber incident response team does a comprehensive analysis of the root causes after every incident, in order to identify vulnerabilities and ensure controls are adapted to remain one step ahead of the attackers.
Compliance Assurance
Cyber incidents often leads to regulatory scrutiny, especially if you need to report a loss of personal data to the ICO. Our cyber incident response team ensures you comply with industry-specific laws and regulations, preventing expensive fines (or legal action) and supporting difficult conversations with regulators.
Forensic Evidence
There are occasions such as insider attacks, fraud or competitor sabotage that will require the need for detailed and robust audit trails and evidence to be collected. This evidence needs to be collected in a very specific manner for it to be admissible in court – we ensure everything is managed how it should be.
Sleep Easy
Our cyber incident response retainer will help not only your IT and engineering staff but also your senior management sleep easier at night knowing that you have experts on hand to help when things go wrong. We manage the incidents for you, so you can focus on your day job.
Secure your business.
Elevate your security, accelerate your growth. We take care of cyber security for high-growth companies, at every stage of their journey.
Get in Touch
Case Study: UK Health Care Provider
Client Challenge
A UK based healthcare provider experienced a data breach involving sensitive patient data, impacting compliance with UK Data Protection Law and GDPR regulations.
The client lacked a robust incident response framework, resulting in delayed notification to the regulator, prolonged downtime and increased regulatory scrutiny as a result.
The client required immediate containment and an effective strategy for managing future incidents.
Our Approach
To address these challenges, CyPro deployed an experienced cyber incident response team, providing:
- Incident Response Manager: Provided operational incident management oversight and led the initial incident response process.
- Data Privacy Expert: Ensured that all incident documentation met industry standards and guided the organisation through compliance requirements.
- Forensics Analyst: Provided insights into threat actor activity, ensuring that evidence was collected according to UK legal standards.
Our approach included:
- Incident Containment: Rapidly isolated affected systems to prevent lateral movement and secure critical data.
- Root Cause Analysis: Performed a thorough investigation to identify the source of the breach and exposed vulnerabilities.
- Full Recovery and Remediation: Led the recovery process, ensuring systems were restored from clean backups, applying patches, and implementing enhanced security controls.
- Compliance Documentation: Documented the entire incident response process, ensuring compliance with HIPPA and GDPR, strengthening the organisation’s compliance posture.
- Cyber Resilience Roadmap: Created a 5-year cyber roadmap to improve the healthcare provider’s cyber maturity.
Value Delivered
Regulatory Compliance
Through maturing cyber incident response, we achieved full GDPR and UK DPA compliance, reducing regulatory fines and maintaining patient trust.
Risk Reduction
Established proactive monitoring and containment measures, reducing the impact of future incidents and increasing stakeholders’ confidence in operational practices.
Operational Resilience
Minimised disruption to patient care, enabling consistent healthcare service delivery throughout and after the incident.
Download Your Free Cyber Incident Response Plan.
Download our free cyber incident response plan (including Ransomware runbook) just in case the worst happens.
Download
Who Needs Cyber Incident Response?
Every organisation that has valuable digital assets or sensitive data must have a strong cyber incident response plan in place:
- Financial Institutions: Banks, credit unions, and other financial institutions manage large volumes of sensitive customer data, including financial and personal identifying information. Significant financial loss, legal penalties, and reputational damage are the potential consequences of a cyber incident.
- Healthcare Organisations: Under strict regulations like UK DPA and HIPAA, hospitals, clinics and healthcare providers handle highly sensitive patient data. Patient privacy may be compromised by a data breach, which can result in severe legal consequences.
- E-Commerce Platforms: Online retailers execute massive quantities of transactions on a daily basis, making them appealing targets for cybercriminals. A breach may expose customer and payment information, leading to financial losses and damage to one’s reputation. Strong incident response plans enable these companies to recover swiftly while safeguarding their resources and clients.
- Sensitive Government Agencies: Government agencies handle sensitive data associated with national security and public welfare. Cyber incidents have the potential to negatively impact public trust and interrupt services. These organisations can successfully respond to attacks, ensuring operational continuity and protecting sensitive data with dedicated incident response service.
- Highly Regulated Industries: Multinational corporations are usually subject to strict regulations across multiple jurisdictions. These companies can successfully manage their cyber security risks and negotiate difficult compliance landscapes with the help of a comprehensive incident response framework. CyPro’s extensive global reach and deep understanding of cross-border regulations allow businesses to minimise operational risks and streamline compliance processes, ensuring adherence to standards such as GDPR, HIPAA and ISO 27001.
- Educational Institutions Safeguarding Student Data: Colleges and universities store an extensive amount of sensitive data on students, faculty and sensitive research. In order to protect this data and guarantee a secure learning environment, an effective incident response plan is essential. CyPro offers solutions specifically tailored for educational institutions.
Who Doesn’t Need Cyber Incident Response?
- Micro-Businesses With No Digital Infrastructure: Small businesses that operate solely in physical surroundings, don’t have online sales or don’t gather customer data, such neighbourhood coffee shops or bakeries, may have less need for a cyber incident response process. Simple cyber security practices, such as making sure Wi-Fi is secure and educating employees about phishing, might be adequate for these businesses.
- Global Multi-Nationals Using Strategic IT Partners: FTSE100 or Fortune500 businesses that strategically partner with the likes of IBM, Accenture, Deloitte or PwC etc for their overall IT services may not need a separate cyber incident response retainer as it may come with their strategic partner already (although could be beneficial having an independent party run their cyber incident response to prevent conflicts of interest).
- Low-Risk Public Sector Entities: Some public sector entities, including parks or recreation centres, might not handle sensitive information or vital infrastructure. Their activities frequently include a minimal amount of digital engagement and a limited range of services, which reduces the need for intensive cyber incident response processes.
Our Approach
CyPro’s cyber incident response process is designed to provide comprehensive support throughout the entire incident lifecycle.
24/7 Threat Monitoring
We provide continuous monitoring of your networks and systems so that potential threats can be detected and addressed in real time. By continuously analysing data, network traffic, and user behaviour, we identify anomalies and indicators of compromise before they become significant incidents. This proactive strategy ensures we can respond swiftly while minimising the impact on your operations.
Advanced Containment
Once a threat has been detected, immediate containment is essential. To stop an attack from spreading further and isolate affected systems, our team employs sophisticated techniques. We stop attackers from moving laterally within your environment by utilising techniques like network segmentation, access control enforcement, and endpoint isolation, ensuring that critical systems stay secure.
Root Cause Analysis
In order to effectively remediate a breach, it is essential to understand its source. After containing the incident, we perform a complete root cause analysis and forensic investigation to identify vulnerabilities and exploit pathways utilised by attackers. To provide actionable insights, our forensic investigations examine system logs, network traffic and other relevant data.
Full Recovery
Our dedication to your security extends beyond containment. We put a lot of effort into restoring the affected systems back to normal while making sure all the traces of the threat is totally eradicated. In order to prevent similar incidents in the future, this involves restoring data from clean backups, installing any required patches and reconfiguring security settings.
Compliance Management
We make sure your organisation remains compliant with industry regulations and standards. We help you document the incident response process and meet compliance requirements under frameworks like UK DPA, GDPR, HIPAA and PCI-DSS, lowering the risk of legal repercussions and fines.
Secure your business.
Elevate your security, accelerate your growth. We take care of cyber security for high-growth companies, at every stage of their journey.
Get in Touch
Secure your business.
Elevate your security, accelerate your growth. We take care of cyber security for high-growth companies, at every stage of their journey.
Get in TouchYour Team
Rob McBride
Rob is a Founding Partner at CyPro and a highly experienced CISO. Beginning his career with a successful tenure at Deloitte, Rob has since amassed a wealth of experience, notably serving as a cyber security advisor to the UK government and spearheading cloud security transformations for several global banks.
At CyPro, Rob leads the managed service business line, working extensively across multiple sectors including telecommunications, technology, higher education, travel, and retail. He is passionate about equipping small and medium-sized businesses (SMBs) with robust cyber security strategies to fuel their growth.
Additional Consultants
John is an enthusiastic, motivated Information Security professional, passionate about creating secure systems and environments.
He is a confident communicator, adept at taking complex security risks and making them easier to understand for all audiences, technical and non-technical alike. A strong team player, having collaborated with a variety of virtual teams and cultures.
Beyond these qualifications, he is a trained mental health first aider and a member of a Search and Rescue team, giving him a unique set of skills and knowledge to draw upon. With a proven record of success, he is able to work effectively at all levels within an organisation, while providing a high level of credibility and interpersonal skills. He is dedicated to always delivering a professional level of integrity and client-facing skills.
Jordan is an experienced and highly skilled senior SOC analyst who is certified as a GIAC incident handler (GCIH). He specialises in ensuring the efficient onboarding of clients to our SOC service, focusing on deploying detection rules tailored to each client’s specific threat landscape.
Jordan excels in identifying and responding to sophisticated cyber threats, leveraging his deep knowledge of threat detection tools and techniques to provide proactive protection.
Previously serving as a SOC Manager for the UK Home Office, Jordan brings extensive experience in managing large-scale security operations for critical government infrastructure. He is responsible for overseeing 24×7 monitoring, incident response, and the continuous improvement of detection strategies within our 24×7 SOC.
With a degree in Cyber Security specialising in Digital Forensics, Gianluca brings a robust academic foundation to the table. His educational background is complemented by hands-on experience in a Managed Security Service Provider (MSSP) environment, where he has honed his skills in delivering Managed Detection and Response (MDR) and Managed Extended Detection and Response (MXDR) services to a diverse clientele across the globe.
In his role, he has demonstrated exceptional proficiency in blue team operations, excelling at identifying, analysing, and mitigating cyber threats. His expertise extends to fortifying organisational security through proactive defence strategies and comprehensive threat management. He is adept at leveraging advanced security tools and technologies to safeguard critical assets and ensure compliance with industry standards.
His commitment to continuous learning and staying abreast of the latest cyber security trends and threats underscores his dedication to protecting organisations from evolving cyber risks.
Comparison: Cyber Incident Response vs Digital Forensics
When deciding between a cyber incident response and digital forensics services, it is important to understand the advantages each option offers.
Cyber Incident Response
- Purpose: Provides a structured and fast response to cyber security incidents to prevent or minimise business impacts from events such as malware infections, ransomware attacks, denial of service attacks and data breaches.
- Scope: Applies to entire companies – any incidents experienced by a particular group of companies or specific legal entity are covered.
- Cost: Usually on a retained basis such that when an incident occurs there isn’t a lengthy commercial process to go through in order to start working on remedial steps.
- Who Is This Best For? Organisations seeking to gain reassurance that any incidents will be handled by qualified experts, quickly and efficiently.
Digital Forensics
- Purpose: An in-depth investigation into the technical IT or data assets that have been compromised in a cyber attack, including the structured collection of evidence. Usually involves highly specialist knowledge and tools to perform the analysis.
- Scope: Performed on specific controls and / or IT assets such as a server or laptop. Often included within broader cyber incident response services.
- Cost: Due to the highly specific and narrow focus of scope, these are normally cost effective when purchased on a one-off basis.
- Who Is This Best For? Organisations who require a one-off investigation from a major or highly sensitive incident (i.e. if it is going to court and they need to formally collect evidence).
Frequently Asked Questions
- What is cyber incident response?
Cyber Incident Response refers to an organisation’s systematic approach to detecting, addressing, and recovering from cyber attacks or security breaches.
The primary objective is to minimise damage, reduce recovery time and costs, and mitigate the risk of future incidents. Cyber threats can cause financial loss, reputational damage, and regulatory penalties, making it critical for businesses to have a well-defined response strategy.
A successful incident response plan includes identifying threats, containing the impact, eliminating the cause, and restoring normal business operations as quickly as possible. Without an effective strategy, organisations may struggle to contain cyber attacks, leading to prolonged downtime, data breaches, and further exploitation.
Our Cyber Incident Response services provide expert-led guidance, cutting-edge tools, and strategic planning to ensure businesses can respond to cyber threats swiftly and effectively, safeguarding critical assets and minimising disruption.
- What is an cyber incident response plan?
An incident response plan is a documented strategy that describes how an organisation prepares for, identifies, responds to, and recovers from cyber incidents.
Components:- Preparation: Developing incident response policies and procedures.
- Detection and Analysis: Establishing techniques for incident identification and assessment.
- Response: Detailing what steps need to be taken in the event of an incident.
- Roles and Responsibilities: Defining who is responsible for each part of the response.
- Communication Protocols: Describe how, in the event of an incident, information is shared both internally and externally.
An effective incident response strategy ensures prompt and well-coordinated actions, reducing potential damage.
CyPro helps businesses develop and implement out strong incident response strategies that are aligned with industry best practices and compliance standards.
- What is incident response model of cyber security?
Organisations can respond to and recover from cyber incidents with the support of an organised framework provided by the incident response model in cyber security. The National Institute of Standards and Technology’s (NIST) Incident Response Lifecycle is the most commonly used model.
It consists of four main phases: Preparation, Detection and Analysis, Containment/Eradication and Recovery, and Post-Incident Activity. This model ensures that organisations are prepared, capable of promptly containing threats, recovering systems, and learning from incidents to enhance their cyber security posture. This framework serves as the foundation for CyPro’s incident response services, which ensures a comprehensive, systematic approach to handling cyber threats.
- What is cyber incident response team?
A Cyber Incident Response Team (CIRT), also known as a Computer Security Incident Response Team (CSIRT), is a collection of cyber security experts who identify, manage, and mitigate the effects of cyber incidents. The team works to ensure a speedy recovery and reduce the damage that is caused by a security breach.
Key Roles:
- Incident Handlers: Responsible for incidents management, analysis, and detection.
- Forensic Experts: Investigate the core cause of the incident and collect evidence for reporting or legal purposes.
- Threat Analysts: Identify the scope and nature of the cyber attack and recommend appropriate responses.
- Communications Coordinators: During an incident, manage communications both internally and externally, making sure the stakeholders are notified.
Benefits:
- Quick Response: A CIRT ensures quick threat detection and containment, reducing downtime and minimising damage.
- Specialised Expertise: The team is made up of cyber security professionals with extensive knowledge of cyber security threats and response approaches.
- Proactive Protection: The CIRT conducts preventive actions to strengthen the organisation’s defence and assists in identifying vulnerabilities prior to incidents.
At CyPro, our team of experts in cyber incident response offers expert-led support to make sure your company is always secured and prepared to respond quickly to any cyber incident.
- How are CyPro cyber incident responders qualified?
All our incident responders within our Security Operations Centre (SOC) are formally qualified in incident management.
They hold a range of professional accreditations including;
- GIAC Certified Incident Handler (GCIH) – SANS Institute Focuses specifically on detecting, responding to, and recovering from cyber incidents.
- EC-Council Certified Incident Handler (ECIH) – Covers key topics like incident response planning, threat detection, and managing evidence.
- CompTIA Cybersecurity Analyst (CySA+) – Focuses on threat detection and response with an emphasis on behavioural analytics.
- GIAC Advanced Incident Response and Threat Hunting (GCFA) – SANS Institute Focused on advanced forensic techniques and threat hunting capabilities.
- GIAC Response and Industrial Defense (GRID) – SANS Institute Tailored for those working in critical infrastructure environments or industrial control systems.
- ISO/IEC 27035 Incident Management Certification – Specialised training in ISO-compliant incident response.
- MITRE ATT&CK Defender (MAD) – Provides expertise in threat detection and defence using the MITRE ATT&CK framework. Offensive Security Certified Professional (OSCP). Though primarily offensive-focused, it enhances response skills by understanding attack methodologies.
- How does cyber incident response help businesses recover from cyber attacks?
A well-structured Cyber Incident Response approach helps businesses quickly detect, contain, and recover from security breaches, minimising downtime and financial losses. Without a defined response strategy, organisations may struggle to manage security incidents, leading to prolonged disruptions, data loss, reputational damage, and regulatory penalties.
CyPro’s Cyber Incident Response services offer proactive and reactive support to businesses facing cyber threats. Our team provides rapid incident triage, forensic investigation, containment, and recovery services, ensuring that companies can resume operations safely and prevent future attacks. By leveraging cutting-edge security tools and industry best practices, we help businesses recover swiftly and strengthen their cyber defences against future threats.
Top 10 Free Cyber Security Tools for SMBs in 2024Introduction With the frequency and sophistication of cyber attacks continuing to rise, it’s essential for business owners, IT professionals, and…
How Much Does a Virtual CISO Cost in 2025?Many CxO’s, founders and established IT professionals struggle to get clarity on how much a vCISO service costs and the…
- Expert Guide to Technical Due Diligence for Startups
Unlock the secrets of technical due diligence for startups. This guide covers everything from assessing IT infrastructure to ensuring robust…
Secure. Scale. Succeed.
We handle your cyber security so you get your time back and focus on growth.
